Lumora Horticulture
Even geduld.
Lumora Horticulture
Even geduld.
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Continue shoppingAs a consumer, you have the right to return your order without giving a reason within 14 days of receipt. This cooling-off period starts on the day after you, or a third party appointed by you, receive the product.
To exercise your right of withdrawal, the following conditions must be met:
Notify us of your return through our contact page or by email within 14 days of receipt. Include your order number and the reason for the return.
Send the product to our return address within 14 days after notifying us:
Return address:
Lumora Horticulture
Aan de Bogen 11
6118 AS Nieuwstadt
The Netherlands
We will inspect the product after receiving your return. If the return is approved, the full purchase amount will be refunded within 14 days using the same payment method you used for the order.
You are responsible for the cost of returning products, unless:
In these cases, we will cover the return shipping costs. Please contact us before sending the product back.
After your return has been approved, the purchase amount will be refunded within 14 days to the account used for payment. You will receive an email confirmation once the refund has been processed.
The right of withdrawal does not apply in the following cases:
Do you have questions about our return policy? Please contact us:
Lumora Horticulture
Aan de Bogen 11
6118 AS Nieuwstadt
The Netherlands
KvK: 96669772
BTW: NL005224624B80
Keep your track-and-trace code until your return has been processed. This is your proof that you returned the product.